Shipping policy

Shipping Information 

Q 1) What are the shipping charges within Canada?

A 1) *Shipping within Canada is $20 for orders under $190 CAD (before taxes) and free for orders over $190 CAD (before taxes).

All Products Can be delivered within a 90-day delivery window: All items are stocked and shipped from our own facilities. We DO NOT Drop ship (Dropshipping is a retail fulfillment method where a store doesn't keep the products it sells in stock.) All our products can be delivered within 3 months from the date of purchase with most orders being delivered within 14 business days.

 Q 2) What are the shipping charges to USA?

A 2) *Shipping to USA - Shipping costs are applied to all USA orders, rates shown below. All orders are charged in Canadian Dollars.

 

Please note: We do not accept returns for international orders. All orders, except those shipped to Canada, are FINAL SALE.

*Shipping charges are subject to change depending on item(s) size, weight and units. Any additional costs will be relayed to the customer before being charged.

*During Holiday Season: Due to higher than usual volume packages may be delayed in shipping/transit. Please note all shipping times are estimates. We cannot guarantee shipping times or service on behalf of couriers. We do not provide reimbursement on shipping costs due to courier delays. 

In-Store Pick Up

Q 3) Is in-store pick up free of charge?

A 3) Yes! In-store pick ups are free of charge. We will ship your order for your convenient pickup to any of our two locations in Calgary. Simply place an order and select "In-Store Pickup" on checkout.

Q 4) Where can I pick up my order from?

A 4) You can pick up your order from any of our two locations mentioned below. We will ship your order for your convenient pickup to any of our two locations in Calgary. Simply place an order and select "In-Store Pickup" on checkout.

The shipping time frames listed above are estimates and it sometimes arrives sooner or takes longer as delays can be caused due to uncontrollable reasons.

Please note that we do not ship to P.O. Boxes.

 

International shipping   

Duties and taxes are not included under the price of the item, your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office. Please note, any refused or unclaimed international orders will not be eligible for refund.